Privacy & Policy

This Privacy Policy describes how MyBuddy Network Private Limited (“we,” “us,” or “our”) collects, uses, and shares your personal information when you use our MyBuddy Network application (the “App”). This policy applies to users located in India.

1. Information We Collect

We collect the following types of information:

  • Information You Provide Directly:
    • Account Information: When you register for an account, we may collect your name, email address, phone number, and any other information you provide during the registration process.
    • Service Request Information: When you use our App to request documentation-related services, we collect the information you provide in your service request, which may include details about the documents required, your location (if necessary for the service), and any other relevant information.
    • Communication Data: If you contact us directly, we may collect your name, email address, phone number, and the content of your communication.
    • Profile Information: You may choose to add information to your profile, such as additional contact details or preferences.
    • Uploaded Documents (if applicable): Depending on the specific documentation services offered, you may upload certain documents through the App.
  • Information We Collect Automatically:
    • Device Information: We may collect information about your mobile device, including the device model, operating system, unique device identifiers, and mobile network information.
    • Usage Data: We collect information about how you use the App, such as the features you access, the services you request, the time and date of your usage, and other usage statistics.
    • Location Data (if applicable): With your consent, we may collect your device’s precise or approximate location to facilitate location-based services, if offered. You can typically control location sharing through your device settings.
    • Firebase Data: As your data is stored in Firestore Firebase, we collect information related to your interactions with the App as logged and managed by Firebase services. Please refer to Google’s Firebase Privacy and Security documentation for more details.

2. How We Use Your Information

  • To Provide and Maintain the App: To operate the App, manage your account, and provide you with the services you request.
  • To Process Service Requests: To facilitate and manage your requests for documentation-related services.
  • To Communicate with You: To respond to your inquiries, provide support, and send you important notices and updates about the App and our services.
  • To Personalize Your Experience: To customize the App content and recommendations based on your usage and preferences.
  • To Improve the App: To analyze App usage, identify trends, and develop new features and functionalities.
  • To Ensure Security: To protect the security and integrity of our App and your information.
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes in India.

3. How We Share Your Information

  • With Service Providers: We may share your information with third-party service providers who assist us in operating the App, processing service requests, providing customer support, and performing other business functions. These service providers are obligated to protect your information.
  • With Authorities: We may disclose your information to government authorities or law enforcement agencies if required by law or legal process.
  • For Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you if such a transfer occurs and your personal information becomes subject to a different privacy policy.
  • Aggregated and Anonymized Data: We may share aggregated and anonymized data that does not directly identify you with third parties for research, analytics, and other purposes.

As of now, we do not sell your personal data to third parties. We will update this Privacy Policy if our data sharing practices change in the future.

4. Data Storage and Security

Your personal data is stored in Firestore Firebase, a service provided by Google. We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include administrative, technical, and physical safeguards appropriate to the sensitivity of the information.

However, please understand that no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

  • Access: Request access to the personal information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete personal information.
  • Deletion: Request the deletion of your personal information, subject to certain exceptions.
  • Objection to Processing: Object to the processing of your personal information in certain circumstances.
  • Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.

6. Data Retention

We will retain your personal information for as long as necessary to provide you with the services, maintain your account, and as required by applicable laws and regulations. We may also retain certain information for legitimate business purposes, such as record-keeping, dispute resolution, and fraud prevention.

7. Children’s Privacy

Our App is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy within the App or by other means. Your continued use of the App after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.